Intake call
A KYDS clinician will call you at your nominated appointment time for a 30-minute chat to help us understand how we can best support you or your young person.
Be matched with the right clinician
We will then pop you on a short waitlist (usually 4-6 weeks), during which time we’ll match you with an appropriate counsellor. If you’ve booked on behalf of a young person or their family, please let them know they are on our waitlist and a team member will be in touch.
You’re welcome to call us every 2 weeks to check on the waitlist. Please advise us if the challenges you’re experiencing escalate, so we can see if there’s a way to help sooner.
Schedule and attend counselling session
When a counsellor has an available appointment, we will call (and text) you with some options to choose from. Your counselling session will be about 60 minutes long and your clinician will ask you a few questions to get to know you better. You may also need to fill in some paperwork.
Book your next appointment
Your next appointment will be booked at the end of your session, based on how often you feel you would like to come to counselling.